System maintenance tools, Updating firmware, Installing device drivers – HP Smart Array P431 Controller User Manual
Page 19: Managing servers with insight agents, Diagnostic tools, Updating, Firmware
Installation and configuration 19
System maintenance tools
Updating firmware
Server and controller firmware should be updated before using the controller for the first time, unless any
installed software or components require an older version. For system software and firmware updates,
download the SPP from the HP website
Installing device drivers
IMPORTANT:
Always perform a backup before installing or updating device drivers.
HP now distributes drivers and other support software for servers and server blades through Service Pack for
ProLiant, or SPP, which you can download from the HP website
.
Be sure to use the latest SPP version for the server or server blade.
If you installed an OS by using the Intelligent Provisioning software, its Configure and Install feature may
have provided the latest driver support.
To directly locate the OS drivers for a particular server, enter the following web address into the browser:
http://www.hp.com/support/<servername>
In place of <servername>, enter the server name.
For example:
http://www.hp.com/support/dl360gen8
Managing servers with Insight Agents
When using Insight Agents to manage HP ProLiant Gen8 servers, HP recommends that you clear the selection
for Agentless Management Service, and then select Insight Agents for installation to take place.
You can update the Management Agents by using the latest versions of the agents provided in the Intelligent
Provisioning software.
Diagnostic tools
To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:
•
HP SSA
HP SSA can be accessed offline with HP Intelligent Provisioning, during POST, or from an ISO image.
It can also be accessed online by downloading the HP SSA executables. For more information on
accessing and using HP SSA, see the HP Smart Storage Administrator User Guide.
•
Event Notification Service
This utility reports array events to the server IML and the Microsoft Windows system event log, and
records the Smart Array serial log, which includes detailed diagnostic information of the most recent
events encountered by the controller. You can obtain the utility from the HP website
. When prompted for product information, enter the server model name.