HP Systems Insight Manager - Manual (Page 19)

Automatic incident creation from HP SIM events
19
Automatic incident creation from HP SIM events
The program
hpsimsde.exe
automatically parses the environment variables from HP Systems Insight
Manager (HP SIM) events. Using these environment variables, the program creates the appropriate
command string and launches
sd_event.exe
to pass the HP SIM event information to Service Desk.
NOTE: The
sd_event.exe
program must be installed on the HP SIM server. By using this
program with Systems Insight Manager, the user can define events that should be imported
automatically into Service Desk as incidents.
Installing the Service Event Program
To install the Service Event program on the Systems Insight Manager server, run the Service Desk setup
program. In the setup program, click Install Service Desk>Integrations Menu>Install Service
Event.
After installing the Service Event program, verify the program is at the same service pack level as the
Service Desk server. Install the appropriate service pack for the Service Event program on the Systems
Insight Manager server as necessary.
After installing the Service Event program and verifying the service pack level, edit the
sd_event.ini
file and input the appropriate account and server information. For example:
ACCOUNT=system/password
SERVER=ServiceDeskServer
Testing the Service Event Program
After the Service Event program is installed on the Systems Insight Manager server, copy the
hpsimsde.exe
and
hpsimsde_test.bat
files (
hpsimsde
and
hpsimsde_test
for HP-UX) to the
location of
sd_event.exe
.
The
hpsimsde_test.bat
file will set up test environment variables and execute the
hpsimsde.exe
program. This program allows the user to verify communication between the SIM server and the Service
Desk server. If the Service Event program is not installed in the default location, the
hpsimsde_test
file
must be edited to include the correct path.
When the
hpsimsde_test.bat
file is executed, a NIC Connectivity Restored Incident should appear in
the Service Desk Console. If the Incident does not display, check the sd_event log files in the \bin
directory for any errors.
NOTE: The Incident that displays will not have a Configuration Item entry.
NOTE: A second script (hpsimsde_test) is provided for testing the Service Event program on HP-UX.