Hp technology service portfolio, Change control and proactive notification – HP ProLiant DL580 Gen8 Server User Manual
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Software and configuration utilities 84
HP Technology Service Portfolio
HP Technology Services offers a targeted set of consultancy, deployment, and service solutions to meet the
support needs of most business and IT environments.
Foundation Care services—Delivers scalable hardware and software support packages for HP ProLiant
server and industry-standard software. You can choose the type and level of service that is most suitable for
your business needs.
HP Collaborative Support—With a single call, HP addresses initial hardware and software support needs
and helps to quickly identify if a problem is related to hardware or software. If the problem is related to
hardware, HP resolves the problem according to service level commitments. If the reported incident is related
to an HP software product or a supported third-party software product and cannot be resolved by applying
known fixes, HP contacts the third-party vendor and creates a problem incident on your behalf.
HP Proactive Care—For customers running business critical environments where downtime is not an option,
HP Proactive Care helps to deliver high levels of availability. Key to these service options is the delivery of
proactive service management tools to help you avoid the causes of downtime. If a problem arises, then HP
offers advanced technical response from critical system support specialists for problem identification and
resolution.
HP Support Center—For all service options, the HP Support Center delivers the information, tools, and
experts required to support HP business products.
HP Insight Remote Support—Provides 24x7 secure remote monitoring, diagnosis, and problem resolution.
For more information, see one of the following websites:
•
HP ProLiant Server Services website
•
HP BladeSystem Services website
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website