HP Insight Management-Software - Manual (Page 122)

A job appears with Failed status
A job might fail for several reasons. For more information about the reason of job failure and how
to correct the issue, see the job details:
1.
From the VCEM home page, click the Jobs tab.
2. Locate the job, either by its ID or its name.
3. For detailed information about the job and how you can resolve the issue, click the task name
of this job.
4. (Optional) Job details might appear to be truncated when the text exceeds 256 characters.
If this occurs, to view the full job details, go to Systems Insight Manager left navigation
panel
→Events→Shared→VCEM Events.
Enclosure has two Onboard Administrators, and one fails
If an enclosure has two Onboard Administrators with redundancy and one fails, then the redundant
Onboard Administrator might take several minutes to take over. Before performing any operations
to the VC Domain, wait until the Onboard Administrator has failed over. Perform an Systems Insight
Manager discovery to rediscover the new Onboard Administrator IP address. If it is not rediscovered
then see the HP BladeSystem c-Class Onboard Administrator User Guide.
VCEM is prompting for Onboard Administrator credentials on a configured
VC Domain
VCEM might prompt for Onboard Administrator credentials on a VC Domain that has already
been configured where the Onboard Administrator has been imported and discovered. This issue
occurs when a backup VC is discovered or if a failover of a VC Module occurred in a redundant
environment. To correct this issue, perform a rediscovery on the Onboard Administrator IP address
associated with the VC Module.
VCM does not accept Onboard Administrator credentials
If a VC Domain is being managed by VCEM, and the Onboard Administrator is brought out of
VC mode, the following error message appears the next time you log into VCM:
The HP VC has lost its login credentials for the HP Onboard administrator
(OA). The OA may have been replaced or reset to factory defaults. To
ensure proper operation, these credentials must be reestablished.
When Onboard Administrator credentials are provided, an error message appears stating that
the credentials are not valid. This situation can occur when:
•
Onboard Administrator is replaced or reset to factory default settings.
•
The clear vcmmode command was executed in the Onboard Administrator CLI.
•
The VC Ethernet modules were temporarily replaced by another BladeSystem c-Class
interconnect module.
To resolve this issue:
1.
Select the affected VC Domain, and put it into VC Domain Maintenance.
2. Log in to VCM. Wait to be prompted for new Onboard Administrator credentials.
NOTE: You must have domain privileges to log in to VCM.
3. Provide the Onboard Administrator credentials, and then follow the VCM instructions.
4. In VCM, restart all servers with server profiles that report a Pending status.
5. Verify that the servers are operating correctly.
6. Access VCEM, and complete VC Domain Maintenance.
122 Troubleshooting VCEM