GE PHS920SFSS - Manual (Page 28)

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49-80695-1
Problem Possible Cause What To Do
Power outage, clock flashes. Power outage or surge. Reset the clock. If the oven was in use, you must reset it by
pressing the Cancel/Off pad, setting the clock and resetting
any cooking function.
“Burning” or “oily” odor
emitting from the vent. This is normal in a new oven and will
disappear in time. To speed the process, set a self-clean cycle for a minimum of
3 hours. See the Cleaning the Oven section.
Strong odor. An odor from the insulation around the
inside of the oven is normal for the first
few times the oven is used. This is temporary and will go away after several uses or a
self-clean cycle.
Fan noise. A convection fan may automatically
turn on and off. This is normal. The fan is designed to operate intermittently to
maximize cooking evenness. The convection fan will operate
during preheat of the bake cycle. The fan will turn off after the
oven is heated to the set temperature. This is normal.
A cooling fan may automatically turn on
and off. This is normal on some models. The cooling fan will turn
off and on to cool internal parts. It may run after the oven is
turned off.
My oven door glass appears
to be "tinted" or have a
"rainbow" color. Is this
defective? No. The inner oven glass is coated with
a heat barrier to reflect the heat back
into the oven to prevent heat loss and
keep the outer door cool while baking. This is normal. Under certain light or angles, you may see this
tint or rainbow color.
Sometimes the oven takes
longer to preheat to the
same temperature. Cookware or food in oven. The cookware or food in the oven will cause the oven to take
longer to preheat. Remove items to reduce preheat time.
Number of racks in oven. Adding more racks to the oven will cause the oven to take
longer to preheat. Remove some racks.
Different cooking modes. The different cooking modes use different preheat methods to
heat the oven for the specific cooking mode. Some modes will
take longer than others (i.e. convection bake).
Display flashes. Power failure. Reset the clock.
Unable to get the display to
show “SF”. Oven control pads were not touched
properly. The Broil Hi/Lo and Bake pads must be touched at the same
time and held for 3 seconds.
Control signals after
entering cooking time or
start time. You forgot to enter a bake temperature
or cleaning time. Touch the Bake pad and desired temperature or the Self
Clean pad and desired clean time.
Oven racks are difficult to
slide. The shiny, silver-colored racks were
cleaned in a self-clean cycle. Apply a small amount of vegetable oil to a paper towel and
wipe the edges of the oven racks with the paper towel. Do not
spray with Pam
® or other lubricant sprays.
Steam from the vent. When using the ovens, it is normal
to see steam coming out of the
oven vents. As the number of racks
or amount of food being cooked
increases, the amount of visible steam
will increase. This is normal.
Drawer does not slide
smoothly or drags. The drawer is out of alignment. Fully extend the drawer and push it all the way in See the
Care and cleaning of the range section.
Drawer is over-loaded or load is
unbalanced. Reduce weight. Redistribute drawer contents.
Drawer won’t close. Power cord may be obstructing drawer
in the lower back of the range. Reposition the drawer and power cord. See the Storage
Drawer Removal instructions in the Care and cleaning of the
range section.
Warming drawer will not
work. A fuse in your home may be blown or
the circuit breaker tripped. Replace the fuse or reset the circuit breaker.
Controls improperly set. See the Using the warming drawer section.
Excessive condensation in
the drawer. Liquid in drawer. Remove liquid.
Uncovered foods. Cover food with lid or aluminum foil.
Temperature setting too high. Reduce temperature setting.
Food dries out in the
warming drawer. Moisture escaping. Cover food with lid or aluminum foil.
Drawer not fully closed. Push drawer in until latch engages.
Water remaining on oven
floor after Steam Clean cycle. This is normal. Remove any remaining water with a dry cloth or sponge.
“Probe” appears in the
display. This is reminding you to enter a probe
temperature after plugging in the probe. Enter a probe temperature.
TROUBLESHOOTING TIPS
Troubleshooting tips (Cont.) ... Before you call for service