Troubleshooting – AT&T DECT 6.0 EL52201 User Manual

Page 65

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60

Appendix

Troubleshooting

Other electronic products such as HAM radios and other DECT phones
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.

The batteries do not hold a charge.

If the cordless handset is in the telephone base or charger and the charge
light does not come on, refer to the item

The charge light is off on this page.

Charge the battery in the cordless handset for at least 10 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
If the battery is depleted, it may take approximately 30 minutes to charge
the handset before it shows

LOW BATTEry. Refer to Battery charging on

page 6 for details.
You may need to purchase a new battery. Please refer to

Battery

installation on page 5.

The charge light is off.

Make sure the power cord is plugged in correctly and securely.
Make sure the battery is installed correctly in the handset. Follow the
instruction in

Battery installation on page 5 to install the battery.

Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the cordless handset and telephone base to reset.
Clean the cordless handset and telephone base charging contacts each
month using a pencil eraser or cloth.

I get noise, static, or weak signals even when I’m near the telephone base.

If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack (see

Telephone base

and charger installation on page 4). The filter prevents noise and caller
ID problems caused by DSL interference. Please contact your DSL service
provider for more information about DSL filters.
Other electronic products such as HAM radios and other DECT phones
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.
Do not install this telephone near a microwave oven or on the same
electrical outlet. You may experience decreased performance while the
microwave oven is operating.


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