Sony KLV-21SG2 - Manual (Page 70)

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Additional Information
Troubleshooting
Self-diagnosis function
This TV is equipped with a self-diagnosis function. If there is a problem with your TV, the / (Standby/Sleep) indicator will
flash in red repeatedly. Writing down the duration of flashes and interval between flashes helps you inform your dealer or Sony
service centre of the TV’s condition.
1
Measure how long the / (Standby/Sleep) indicator flashes and stops flashing.
For example, the indicator flashes for two seconds, stops flashing for one second, and flashes for two seconds.
2
Press the & (Power) switch on the TV to switch it off, disconnect the mains lead, and inform your dealer or Sony service centre
of how the indicator flashes (duration and interval).
Trouble symptoms and remedies
• Here are some simple solutions to problems which may affect the picture and sound.
• If you continue to experience problems, have your TV serviced by qualified service personnel.
Never open the casing yourself.
Problem Possible remedies
No picture
No picture (screen is dark) and no sound • Check the aerial connection.
• Connect the TV to the mains, and press the
& (Power) switch on the TV.
• If the / (Standby/Sleep) indicator lights up in red, press TV &/
on the remote control.
The TV turns off automatically (the TV enters the
standby mode). • Check if the Sleep Timer function is activated (page 43).
• If no signal is received or no operation is performed in the TV mode for
10 minutes, the TV automatically switches to the standby mode.
No picture or no menu information from equipment
connected to the Scart connector • Check that the optional equipment is on and press / on the
remote control repeatedly until the correct input symbol is displayed on
the screen.
• Check the connection between the optional equipment and the TV.
/ (Standby/Sleep) indicator (flashing in red)