AT&T Plug&Share 6800G - Manual (Page 68)

Troubleshooting
AT&T Plug&Share ™ 54 Mbps Wireless Router 6800G 68
No lights on the router
Problem Solution
• Make sure that both ends of the AC adapter are firmly
plugged in.
• Make sure the router is plugged into a working electrical
outlet not controlled by a wall switch.
• Unplug the router’s power adapter, wait 15 seconds, then
plug it back in.
• If these remedies do not work, reset the router (see page 69).
Troubleshooting
If your router does not work properly, try the following suggestions before seeking repair assistance.
No access to router • If this problem occurs during initial installation, make sure your
computer is connected to the router with an Ethernet cable.
• Make sure you are not typing "www."
• Try entering http://192.168.0.1 instead of http://ATT.Router.
• Has this computer ever been on a different network? If so,
see page 70.
• Reboot the router (see page 69).
• Restore saved router settings (see page 69).
• If these remedies do not work, reset the router (see page 69).
Cannot connect to Help • The Help screen opens in a separate window and may be
obscured by the application screen. Minimize your application
screen to see if the Help screen is behind it.
Internet pages not updating • Your browser may be displaying outdated screens stored in
memory. Go to a web site you haven’t visited recently to see
if you have Internet access. If you cannot display the page,
see "No access to router,” above.
Cannot remember password • If you cannot remember a password you entered for security
protection, you will have to reset the router (see page 69).
Cannot connect to the Internet • Verify that your modem is properly connected and powered.
• Turn off your modem, leave it off for 15 seconds, then turn it
back on, reboot your computer and check for Internet access.
• Confirm that the ISP account information has been entered
correctly. Type "http://ATT.Router" as the IP address on your
web browser. Click on the Run Wizard button on the Basic
tab. Enter the account information provided by your ISP on
the following screens.
• Disconnect your router, connect your PC directly to the
modem and verify that you can connect to the internet. If you
can connect, see page 70. If you cannot, contact your ISP.