Apple AppleCare Protection Plan for iPod - Manual (Page 7)

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Try these simple steps before contacting Apple for help.
If you experience problems with your iPod, try the troubleshooting steps below. As a precaution, back
up all content on the iPod, including photos, videos, contacts, calendar, notes, and any other files on
your iPod before you perform these steps.
1. Verify that you have the latest iTunes.
You can download the latest iTunes. In the U.S., go to www.apple.com/uk/itunes/download or
www.apple.com/ie/itunes/download. You can also use the Check for Updates option. In iTunes
for Mac, the option is available under iTunes menu. In iTunes for Windows, the option is available
under Help.
2. Visit the iPod Support website.
The iPod Support website has links to service option availability, iPod tutorials, Communities, and
other resources that can answer various how-to questions. These are available 24 hours a day at
www.apple.com/uk/support/ipod or www.apple.com/ie/support/ipod.
3. Contact Apple for more assistance.
If the steps in this guide do not resolve your issue, contact Apple. An Apple representative will ask
you for your AppleCare Protection Plan for iPod agreement number or your iPod serial number,
which is engraved on the back of your iPod.
Quick Reference Guide
AppleCare Protection Plan for iPod