Apple eMac - Manual (Page 49)

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Troubleshooting
Occasionally you may have problems while working with
your eMac. This chapter gives you some solutions to try
when you have a problem.
Most problems occur because your software isn’t properly set up or you’re using
software that isn’t compatible with the version of the Mac OS (system software)
installed on your computer. Other less likely sources include problems with the Mac OS
or problems with your computer’s hardware, such as the memory or hard disk.
When you experience a problem with your computer, it’s important to remember that
there is usually a simple and quick solution. When you encounter a problem, be aware
of the conditions that led up to the problem. Making a note of things you did before
the problem occurred will help you narrow down the possible causes of the problem
and then find the answers you need. Things to note include:
• The applications you were using when the problem occurred. Problems that occur
only with a specific application may indicate that the application is not compatible
with the version of the Mac OS installed on your computer.
• Any software that you recently installed. Certain applications install extensions that
may not be compatible with the Classic environment.
• Any new hardware (such as additional memory or a peripheral) that you installed.
What You’ll Find in This Chapter
This chapter contains solutions to problems that prevent you from working with your
computer, such as a system freeze or a computer that will not start up. You can find
more troubleshooting information in Mac Help (see page 22), on the Apple Support
website at www.apple.com/support, and in the Apple Knowledge Base at
kbase.info.apple.com.
LL2385.book Page 49 Thursday, September 4, 2003 5:20 PM