Dell B3460dn Mono Laser Printer - Manual (Page 7)

Troubleshooting
Secure Print Jobs Release issues
“Unable to determine user id. Contact your system administrator” error message
This error indicates that the authentication module is not setting the user ID for the session. Try one or more of the
following:
M
AKE SURE THAT THE SESSION USER
ID
IS SET CORRECTLY
1 From the Embedded Web Server, access the application configuration page of the authentication module.
2 Make sure that the setting that specifies the user ID is configured correctly.
3 Save your changes.
M
AKE SURE THAT THE APPLICATION IS SECURED
See “Configuring and securing the application” on page 4 .
“There are no jobs available for [user]” error message
Try one or more of the following:
M
AKE SURE THAT THE SESSION USER
ID
IS SET CORRECTLY
1 From the Embedded Web Server, access the application configuration page of the authentication module.
2 Make sure that the setting that specifies the user ID is configured correctly.
3 Save your changes.
M
AKE SURE THAT JOBS WERE SENT TO THE CORRECT PRINTER AND HAVE NOT EXPIRED
The user may have sent the job or jobs to a different printer, or the jobs may have been automatically deleted because
they were not printed in time.
Jobs print immediately
M
AKE SURE THE USER SELECTS THE PRINT
‑
AND
‑
HOLD FEATURE
For jobs to be held at the printer, users must select the print
‑and‑hold feature in the printer driver when printing
jobs. See “Printing held jobs” on page 6 .
Troubleshooting 7