Nikon – Nikon LS-10 Installation Guide for Macintosh User Manual
Page 64
Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".

Troubleshooting
Inquiry on the SCSI bus. This would include SCSI Probe, most disk utilities, and back
up software.
Problem: The wat<h cursor keeps turning at the end of acquiring an image and
the image never appears. Computer seems 'locked up' and system
needs to be rebooted.
Cause*
Probably using a Quadra 800/840AV, Centris 610/650/660AV or possibly
Quadra 900/950 computer. May also happen when using PLI disk drives with an
auto-mounting extension/init.
Solution:
Need Nikon software update 4.5.1 to resolve problem with these com
puters’ SCSI Managers. Call Nikon for new software or download from Nikon bul
letin board services (BBS), such as America Online, keyword “Nikon.” If using a
Syquest drive with auto-mount init, this must be disabled.
• Problem: When I attempt to run the Nikon Scanner plug-in software through
Fractal Design Painter I can't activate any buttons.
Action:
Before attempting to use the Nikon Scanner plug-in with Painter close
all open windows and palettes.
Problem: Getting "Error -32008" when either previewing or scanning.
Cause:
Dark or ‘contrasty’ film requires very long scan time, causing SCSI
to ‘timeout.’
Solution:
Remove film strip holder and restart scanner. Obtain updated Nikon
software version 4.5.1 from Nikon Technical Support, or download via BBS.
Problem: Getting "Error type 1" or "Error code 108: Not enough memory" when
scanning with Nikon Control.
Cause:
Not enough memory allocated to application.
Solution:
Allocate more memory to Nikon Control. The default value is too low if
using the large dialog and needs to be increased to 8Mb, minimum.
Problem: "Error -21000" when previewing or scanning.
Cause:
Film strip holder may have been left inside scanner during power-up. SCSI
cables may not be connected properly or film strip holder not inserted all the way.
Solution:
Power down system and Coolscan. Remove and reattach SCSI cable to
Nikon
Coolscan Installation Guide for Macintosh
Page 57