AltiGen MAXCS 7.5 CDR - Manual (Page 73)

Records and Data Schema
CDR Manual 69
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4 – Ring No Answer: call rang target but no agent answered.
5 – Busy: call tried to ring an agent but the agent extension was busy.
6 – Queue: call abandoned from the workgroup queue.
7 – Queue Overflow: call was forwarded by workgroup overflow
configuration.
8 – Connected: call connected with an agent, then disconnected.
9 – Conference: caller is conferenced with others, then disconnected.
10 – Conference Member: every member of a conference call will have a
record with this exit state.
11 – Hold: A calls B and is connected. B uses MaxCommunicator/
MaxAgent to hold this call. B drops, and now A is in "Hold" state.
Then A drops. Call A gets this exit state.
12 – Transfer: call is transferred by an agent who pressed flash to transfer
this call. A calls B and is connected. B presses flash, dials C, and is
connected to C. B drops. Call A with B gets this exit state.
13 – Transfer destination unavailable: A calls B. A presses flash and dials
C. C rings but no answer. A drops. Call A with C gets this exit state.
14 – Transfer Cancel: A calls B. B presses flash, calls C and is connected.
Then B presses flash to disconnect C and connect back with A. Call
B with C exits with "transfer cancel".
15 – Go to VM w/out leaving vm: A calls B. B is busy or ring no answer.
A goes into B's voice mail. A drops without leaving any voice mail.
16 – Go to VM with leaving vm: A goes into B's voice mail, leaves a voice
mail, and then drops.
17 – General VM: A presses ## to enter the voice mail system, inputs
password, then drops.
18 – VM Access: A presses ### to enter another extension’s voice mail,
then drops.
19 – VM Notify: A receives a notification call, enters password, then
drops.
20 – Call Pick Up: A calls B. While B is ringing, C enters #29B to pick up
this call. Call A with B gets this exit state.
21 – All Trunks Busy: A dials an outside number, and no trunk is seized.
A drops and gets this exit state.