Comtrol RPSH Windows 95/98 - Manual (Page 19)

Verifying the Ports are Available 19
Verifying the Ports are Available
Use the following procedure to verify that the COM ports are available to Windows 98:
1. Right-click on the My Computer icon.
2. Select Properties.
3. Select the Device Manager tab.
4. View your system’s ports by clicking on the plus (+) sign for Ports (COM & LPT).
Troubleshooting
If you are having problems, you can try the following:
1. Verify that you are using the correct types of cables, see the Hardware documentation for pin out
information.
2. Verify that all cables are connected securely.
3. Reboot the server.
4. Verify that you are addressing the port correctly. In many applications, device names above COM9 require
the prefix \\.\ in order to be recognized. For example, to reference COM10, use \\.\COM10 as the file or
port name.
5. Use the Test Terminal program (WCOM32) to troubleshoot communications on a port-by-port basis.
6. Remove and reinstall the driver.
Removing the RocketPort Serial Hub or VS1000/VS1100
There are two steps to removing a RPSH/VS1000.
• If you want only to remove a device, follow Removing a Device .
• If you want to completely remove the device and driver, first follow Removing a Device, then Removing the
Driver .
Removing a Device
1. Follow Steps 1 through 5 in the Configuring the Device discussion.
2. Highlight the device you want to remove and select Remove.
3. Close the Device Manager.
Removing the Driver
To remove the Comtrol Windows 95/98 device driver:
1. Follow Steps 1 through 5 in the Configuring the Device discussion.
2. Select Add/Remove Programs.
3. Select Comtrol Serial Port Tools.
4. Select the Add/Remove button.
5. When the process is complete, select OK to exit.
Installing Additional Devices
Use the Installing the Device Driver discussiong to add an additional device.