Solvline SG-3011PCL User Manual
Page 30
SerialGate User Manual
30
When there are IP conflict issue in the network, check if the IP address is correct in SG-
3011PCL. Other device may use a same IP address.
Check if the PC and the SG-3011PCL are using the same subnet. (For example, if the subnet
is set to 255.255.255.0 in SG-3011PCL, the PC should have the same value.)
If the wrong IP address is issued to the SG-3011PCL from the DHCP server, check the server
side.
Windows (OS) problem
If the Windows cannot establish connection to the SerialGate, the serial device cannot be
connected either. Check if the Windows can send ping to the SerialGate using the
(For example, “ping N.N.N.N” where N.N.N.N is the IP address of the SG-
3011PCL).
If there are any problem with the COM port Redirector installed in the PC, check if the
virtual port is correctly used. The application should use the same port number as the one
assigned by the Redirector.