NEC SV8100 - Manual (Page 50)

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4. Dial *.
-OR-
5. Dial the number you want to call.
Note: If you hear “stutter” dial tone after dial
the number, ARS is requesting that you
enter an Automatic Route Selection
Authorization Code.
AUTOMATIC CALL DISTRIBUTION
(ACD)
Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 852: *10).
-OR-
Press the Speaker key and dial the Log In Service
Code (Default 839).
2. Dial the log in code (up to 20 digits).
Note: This step is not required if the ID code is
disabled.
AIC Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 852: *10).
-OR-
Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
2. Dial the log in code (up to 20 digits).
Note: This step is not required if the ID code is
disabled.
3. Dial the Agent Identity Code (AIC – up to four
digits).
12345678 EXT 12345678
WAIT ACD LOGIN G:01
List Dir ICM Prog
12345678 EXT 12345678
Group G:01
(1:Yes; 0:No)
ACD LOGOUT?
Input AIC
List Dir ICM Prog
Display before Agent login
Display after Agent login
Agent Log Out display