Widex B2-CIC - Manual (Page 19)

36 37
Troubleshooting guide
The.following.pages.include.some.quick.advice.to.
follow.if.you.experience.problems ..Before.contact-
ing.your.hearing.healthcare.professional,.please.
follow.the.advice.below .
The hearing aid is dead
The instrument is not turned on.
Insert.a.battery.in.the.battery.drawer.and.close.
the.drawer .
The battery is dead, or the voltage is too low.
Insert. a. new. battery .. Make. sure. the. battery. is.
placed.correctly ..(See.p ..6-7)
The battery contacts are dirty.
Clean.the.battery.contacts.with.a.cotton.bud,.be-
ing.careful.not.to.bend.or.deform.the.contacts ..
The sound outlet is blocked.
Earwax.is.often.the.cause.of.a.blocked.sound.out-
let ..Clean.the.tip.of.the.hearing.aid.with.the.en-
closed.brush.and.soft.cloth ..(See.p ..22) ..Do.not.in-
sert.anything.into.the.sound.outlet,.as.this.could.
damage.the.hearing.aid ..If.you.cannot.clean.the.
sound.outlet.completely,.we.recommend.that.you.
contact. your. hearing. healthcare. professional. to.
have.the.instrument.cleaned.and.serviced ..
.
If. your. hearing. aid. is. equipped. with. the.
CeruSTOP.wax.guard,.exchange.the.wax.guard .
The microphone opening is blocked.
Wax. may. also. block. the. microphone. opening ..
Clean. the. front. of. the. hearing. aid. with. the. en-
closed.soft.cloth.and.see.page.26.for.cleaning.in-
structions ..Do.not.insert.anything.into.the.micro-
phone.opening.when.the.battery.drawer.is.closed,.
as.this.could.damage.the.microphone .
The hearing aid volume is not powerful
enough
The sound outlet is blocked by earwax.
Clean.the.sound.outlet.as.described.on.p ..22 .
Your ear canal is blocked by earwax.
Contact.your.ENT.doctor/physician.to.have.your.
ear.canal.cleaned .
Your hearing may have changed.
Contact. your. hearing. healthcare. professional. to.
have.your.hearing.and.hearing.aid.fit.re-evaluat-
ed .
Your hearing aid may be damaged.
Contact.your.hearing.healthcare.professional .
The hearing aid performs intermittently
The battery contacts are dirty.
Clean.the.battery.contacts.in.the.open.space.un-
der.the.battery.drawer .