SMA GRID CONNECT BOX 12 - Manual (Page 35)

SMA Solar Technology AG 13 Contact
Operating Manual GRID-BOX-12-3-20-BE-en-10 35
13 Contact
If you have technical problems with our products, please contact the SMA Service Line. We require the following
information in order to provide you with the necessary assistance:
• Type of Multicluster Box
• Serial number of Multicluster Box:
• Type and serial number of Grid Connect Box
• Type and number of Sunny Island inverters connected
• Type of battery connected
• Nominal battery capacity
• Nominal battery voltage
• Type and number of PV inverters connected
• Type and number of loads connected
• If a generator is connected:
– Type
– Power
– Maximum current
Australia SMA Australia Pty Ltd.
Sydney
Toll free for Australia: 1800 SMA AUS
(1800 762 287)
International: +61 2 9491 4200
Belgien
Belgique
België
Luxemburg
Luxembourg
Nederland SMA Benelux BVBA/SPRL
Mechelen
+32 15 286 730
Argentina
Brasil
Chile
Perú SMA South America SPA
Santiago
+562 2820 2101 Česko
Magyarország
Polska
România
Slovensko SMA Central & Eastern Europe s.r.o.
Praha
+420 235 010 417
Danmark
Deutschland
Österreich
Schweiz SMA Solar Technology AG
Niestetal
SMA Online Service Center:
www.SMA.de/Service
Sunny Boy, Sunny Mini Central,
Sunny Tripower: +49 561 9522-1499
Monitoring Systems
(Kommunikationsprodukte): +49 561
9522-2499
Fuel Save Controller (PV-Diesel Hybrid-
systeme): +49 561 9522-3199
Sunny Island, Sunny Backup,
Hydro Boy: +49 561 9522-399
Sunny Central: +49 561 9522-299
France SMA France S.A.S.
Lyon
Sunny Boy, Sunny Mini Central,
Sunny Tripower : +33 472 09 04 40
Monitoring Systems :
+33 472 09 04 41
Sunny Island : +33 472 09 04 42
Sunny Central : +33 472 09 04 43