Something not working, Service and spare parts customer care department – Electrolux ER 7628 B User Manual
Page 13
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12
SOMETHING NOT WORKING
Symptom
No power to the appliance
The light does not come on
The temperature in the fridge or freezer section is
too high
The freezer door will not open
The compressor runs continously
Excessive frost and ice has built up
Noise
Water under the salad bin
Solution
Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
Check the fuse has not blown.
Ensure that the bulb is correctly fitted.
Replace the bulb if it has blown.
Check the door light switch is not jammed.
Check the thermostat control knob in the fridge is
turned to the correct setting relative to ambient
conditions.
Check the ambient temperature is within the
applianceÕs operating limits of 10¡C to 32¡C.
Relocate the appliance if necessary.
Has door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.
Adjust the thermostat control knob to give correct
temperature control. See ÒSetting the temperatureÓ.
Check that the doors are closed.
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.
Check that air ventilation is not obstructed.
Ensure the doors are not left open.
Check that nothing is preventing the doors from
closing.
Is the door gasket intact and clean.
Has advised periodic defrosting been carried out.
Refer to normal operating sounds.
Check the drain hole is not blocked. (see
Maintenance and Cleaning).
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation a charge will be made, even if the appliance is under guarantee.
Before contacting your local Service Force Centre, check the following points:
If, after the above checks, there is still a fault, call your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
13
SERVICE AND SPARE PARTS
CUSTOMER CARE DEPARTMENT
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your
local Electrolux Service Force Centre by telephoning:-
0 8 7 0 5 9 2 9 9 2 9
Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The
addresses are listed on the following pages.
Before calling out an engineer, please ensure you have read the details under the heading ÔSomething Not
Working.Õ
When you contact the Service Force Centre you will need to give the following details:
1.
Your name, address and post code
2.
Your telephone number
3.
Clear and concise details of the fault
4.
The model and serial number of the appliance (found on the rating plate)
5.
The purchase date
For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
please contact our Customer Care Department by letter or telephone as follows:-
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: 08705 950 950 (*)
* calls to this number may be recorded for training purposes.
- IG 123020 N
- CIM24A
- Air-O-Chill 726952
- 730525
- ECF35460W
- Benefit Cabinets RS13FX42F
- ENB 40405 S
- RIMC143SA
- IMF28A
- ICON E15IM60GSS
- 1243-4 GS
- ARCTIS
- ER 6821 D
- RIMC067SW
- A 75100 GA3
- Air-O-Chill 726782
- 730501
- ER 8126 B
- ZANUSSI EasyChill BCFW102
- 2494-6 GA
- EI15IM55GS
- A 40100 GS
- FGC24W
- E15IM60GSS0
- ENB 38607 W8
- Air-O-Chill AOFP061CTU
- EDB710
- ENL62701X
- C 7 1440 i
- 75100 GA
- Air-O-Chill 726990 (AOFP101CU4)
- 430 AISI
- ER 3825 B
- Air-O-Chill AOFP061CTU4
- ER 7525 B
- Concept Counters 728635
- ARCTIS Electronic Freezer no_frost
- ERU 13400
- 261 GT
- RIMC024SA
- ERN 2821
- E32AR75GTT
- ARCTIS 818 35 94-01/2
- ECN 40104 W
- ERB34258W
- 985
- ER 8034 I
- 728519
- C 7 18 41-4i
- 3193-4GA
- 1050-4 GS
- Air-O-Chill AOFP201RRU
- 3173-4GS
- 2150-6GS
- Air-O-Chill AOF202RPU4
- ECM 3057
- 726457
- 730534
- 2222 784-01
- ER 3166 BN
- 726659
- ECN 1051
- 66050i
- ENN 28600
- ARCTIS 70110
- C 6 18 41 i
- E15IM60GS
- ECN26104W
- ECM 26325 W
- 70318-5 KG
- ERN 2820
- ERF 2830
- Air-O-Chill 726992
- ECM 2247
- EI15IM55GS
- EI15IM55GS
- 70310 GS
- EI32AF65J S
- ER 1825 D
- ECN 5157
- ECM 30325 W
- Air-O-Chill 726954
- ER 7826 B
- ER 7821 B
- C 9 18 44-5 i
- Air-O-Chill 726969
- E15IM60GPS
- ZANUSSI easyChill BCW061
- Blast Chiller/Freezer 10 GN2/1
- ER 3625 B
- 2170-4
- E15IM60GSS
- 2972-6 i
- 726627
- ERE 39392 X
- ECN 1147
- ERB 7525
- 70128 GS
- Air-O-Chill 726998 (AOFP202RCU4)
- 820 41 77 06
- ECP21104W
- 726046
- 241927600
- ERB 3023
- C 9 18 43-4i
- ECN 2757
- ECN 1040
- A 75108 GA3
- 1254-6 iU
- 2222 740-55
- 2498-6 GA
- EC 1109N
- ENB 3440
- Zanussi Professional RS13FX2F6
- Zanussi Professional RS06FX1F6
- ER 7657B
- ECN 1050
- EC 3309S
- CV 850 S/2
- Freezer Ice Maker 242173700
- ERB 7821
- 75428-1 DT
- Chest freezers
- EU 1241 T
- ER 7526/1 B
- ENN 26800
- ER 7620 B
- CF 376
- IMC200AB20
- ARCTIS 1050GS8
- CI120FA
- ER 7825 B
- ECN 4157
- ERN 7926
- ARCTIS 75270 GA
- 1194-7 GA
- ZANUSSI easyChill BCFW061
- C 718 40-4i
- C 718 40 i
- ECS 1647
- ECF31461W
- Air-O-Chill 726964 (AOFP202RCU)
- ER 8126/1 B
- ERN 1573
- C 8 18 43 i
- ERN 29600
- COMMERCIAL CHEST FREEZER ICE CREAM
- ERB 3225 X
- 297122900 (0608)
- ARCTIS No-frost (frost free)
- EU 1130 T
- EC4230AOW1
- EUN2243AOW
- EUN2243AOW
- EUX2243AOX
- EUX2243AOX
- EUX2243AOX
- EUN2244AOW
- EUN2244AOW
- EUX2245AOX
- ERT1606AOW
- ERT1606AOW
- ERU1101FOW