HP 2600n - Manual (Page 2)

Troubleshooting process
Use the troubleshooting checklist to solve issues with the device.
Troubleshooting checklist
Follow the steps below when trying to solve a problem with the device.
Table 6-1 Troubleshooting checklist
Step
number Verification step Possible problems Solutions
1 Is the power on?
When the device is
connected to a grounded
power source, the control
panel shows Hewlett-
Packard with both the
Ready and Attention lights
blinking. The control panel
will then display
Initializing and then
Ready, at which time only
the green light will be on.
No power due to failed power source,
cable, switch, or fuse. 1 Verify that the device is plugged in.
2 Verify that the power cable is
functional and that the power
switch is on.
3 Check the power source by
plugging the device directly into
the wall or into a different outlet.
4 Test the outlet or connect another
device to the outlet to verify that
the outlet is functioning.
2 Does Ready appear in
the device control panel?
The control panel should
function without error
messages.
Control panel shows an error. See Control panel messages for a list
of common messages that will help
you correct the error.
3 Do information pages
print?
Print a Configuration page.
Control panel displays an error
message. See Control panel messages for a list
of common messages that will help
you correct the error.
Media does not move smoothly
through the device paper path. Clean the paper path.
Poor print quality. For information, see General print
quality issues .
4 Does the device print
from the computer?
Connect the network cable
or USB cable to the device
and the computer. Use a
word-processing
application to send a print
job to the device.
Software is not installed correctly or an
error occurred during software
installation. Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected to the
USB port. Disconnect the other devices and try
again to print.
There is a port driver problem in
Microsoft Windows. Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, see the support flyer that came in the device box.
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