HP 9600 Series - Manual (Page 114)

ENWW 9-2
HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
For the number to call, see the support guide that came in the box with your printer.
To help our Customer Care Center representatives serve you better, have the following
information ready before calling:
1 Print the printer diagnostic page (see “Printing a diagnostic page” for instructions). If the
printer does not print, have the following information ready:
a model number and serial number (located at the back of the printer), such as C8136A
and SG1881119P
b printer model, such as HP Deskjet 9600 series, HP Business Inkjet 2600
2 Check the operating system you are using (for example, Windows 98 SE).
3 If the printer is connected to the network, check the network operating system (for
example, Windows NT Server 4.0).
4 Note how the printer is connected to your system (for example, parallel, USB, or network).
5 Obtain the printer driver and version number of the printer software (for example,
HP Deskjet 9600 series PCL 3 version 1.0).
i Click Start , point to Settings , and then click Printers (Windows NT 4.0, 98, Me,
and 2000) or Printers and Faxes (Windows XP).
(If Printers and Faxes is not found on the Start menu in Windows XP, click Start , click
Control Panel , and then click Printers and Faxes .)
ii Right-click the printer icon and select Properties .
iii Click the About tab and write down the version number.
6 If you have a problem printing from a particular application, note the application and
version number.