HP 2000495 - Manual (Page 7)

7
Warranty and License Information
HP Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if
a problem arises, we offer extensive service and support
options around the clock to better handle your needs. Go to
your product’s Help & Support Center for the fastest
resolutions. For more information on your support and
services options, visit: www.hp.com/go/totalcare
NOTE: Your HP Personal Media Drive is covered by a
separate warranty. Please refer to your HP Personal Media
Drive documentation for details. Support for your
HP Personal Media Drive is available via email at:
[email protected] or by calling
1-800-270-6026 (toll-free)
Or
(405)-324-4744 (toll) (US and Canada)
When should I contact HP Total
Care Support and Services?
•
The Help and Support Center or other support tools on
your product did not identify or help solve your problem.
•
You either do not have Internet access or cannot
connect to the Internet to use the HP Customer Care
Web support site.
•
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
Support agents are available 24 hours a day in English,
Spanish (U.S. only) and French (Canada only) via:
1-(800)-474-6836 (1-800-HP invent)
Or
1-(905)-206-4663 (local to Mississauga) to provide
expert assistance.
NOTE: Support options, availability and hours vary by
product, country/region, and language, and are subject
to change.
If Necessary: Get Repair
Customer Self Repair
You can easily replace many of the internal and external
parts yourself. This is the fastest method of repair, where the
part is conveniently sent with next-day service to your home
or business. We pay the shipping and handling. Detailed
instructions are included to guide you through an easy
repair, and if you have questions, call us for assistance.
This service is free for the duration of the hardware
warranty period.
In some cases, HP will ask for a credit card as collateral for
the part and will charge you for the retail price of the part
if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your
country/region.
In-Home Service
If it is needed, we will come right to you. Sometimes, your
product can be repaired only by a service technician. If this
is the case, we can schedule an onsite visit for an
authorized service technician to come fix your product.
Pick Up and Return Service
HP will arrange to have your product picked up and
delivered to an HP Central Repair Center. We pay for the
round-trip shipping and handling. This service is free for the
duration of the hardware warranty period.
There are a few limitations and exclusions to this warranty
(as well as some important details) and you’ll find them
described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your product to an
HP Authorized Service Provider (ASP). The ASP can facilitate
the service on your product. For a select number of ASPs,
same day repair service is available for your convenience.
Visit www.hp.com/support to find the nearest
authorized support provider in your area.