HP M305/M307 - Manual (Page 108)

108 HP Photosmart M305/M307 User’s Manual
I cannot
unload
images from
the camera to
my computer.
The HP Image
Zone software
is not installed
on the
computer.
Either install the HP Image Zone
software (see Installing the
Software on page 14), or see
Using Your Camera without
Installing the HP Image Zone
Software on page 89.
The computer is
unable to
understand the
Picture Transfer
Protocol (PTP)
standard.
Set your camera to Disk Drive
mode (see Configuring the
Camera as a Disk Drive on
page 93).
I am having a
problem
installing or
using the
HP Image
Zone
software.
Refer to the HP Customer Support
website: www.hp.com/support
Problem Possible cause Solution