Lucent Technologies 7820-0657-001 - Manual (Page 3)

Customer Service
DSLPipe DSU (SDSL) User’s Guide iii
Customer Service
Customer Service provides a variety of options for obtaining information about
Lucent products and services, software upgrades, and technical assistance.
Finding information and software on the Internet
Visit the Web site at http://www.ascend.com for technical information,
product information, and descriptions of available services.
Visit the FTP site at ftp.ascend.com for software upgrades, release notes, and
addenda to this manual.
Obtaining technical assistance
You can obtain technical assistance by telephone, email, fax, modem, or regular mail,
as well as over the Internet.
Enabling Lucent to assist you
If you need to contact Lucent for help with a problem, make sure that you have the
following information when you call or that you include it in your correspondence:
• Product name and model.
• Software and hardware options.
• Software version.
• Type of computer you are using.
• Description of the problem.
Calling Lucent from within the United States
In the U.S., you can take advantage of Priority Technical Assistance or you can call to
request assistance.