Lucent Technologies MERLIN LEGEND 5 - Manual (Page 361)

MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Troubleshooting the System
Page 8-29 Other or Unresolved Problems
8
■ If neither of the above conditions apply, go to Possible Cause 3.
Possible Cause 3: The secondary announcement is set to repeat and too many
callers are waiting to hear the repeated announcement.
What to do: Set the repeat option for the secondary announcement to Off. If the
secondary announcement is not set to repeat, go to Possible Cause 4.
Possible Cause 4: Because the secondary announcement is shared by more
than one calling group, callers are waiting too long to hear it.
What to do: Make the secondary announcement exclusive to the group whose
callers are experiencing the problem. If the announcement is not shared, go to
Possible Cause 5.
Possible Cause 5: The secondary announcement device is also providing the
primary announcement, so that too many callers are waiting for the secondary
announcement.
What to do: Set up a separate secondary announcement. If one announcement
is not serving as both primary and secondary, go to Possible Cause 6.
Possible Cause 6: There are not enough agents to serve the call volume.
What to do: Log in additional agents or increase the number of agents in the
group.
Other or Unresolved Problems 8
If you have a problem not listed in this chapter or if, after you complete the
appropriate troubleshooting procedure, the problem persists, call the Lucent
Technologies Helpline at 1 800 628-2888 (consultation charges may apply) for
further assistance.
When you call the Helpline, use a copy of the System Information Sheet at the
front of this guide to note a few details about your system, along with
troubleshooting information.