Lifescan SureStep Blood Glucose Monitor - Manual (Page 59)

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TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call LifeScan Customer Services at 1 ( 800) 227 -8862.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆ Apply blood to the pink test square only.
◆ Make sure the confirmation dot turns completely
blue.
◆ Insert the test strip within 2 minutes of applying
blood.
Note: If you continue to get any error message, com-
pare the color of the test strip confirmation dot to the
Color Chart on the test strip bottle. If the glucose level
is very low (50 mg/dL) or very high (350 mg/dL), follow
the advice of your Healthcare Professional.
◆ Clean the meter and repeat the test with a new
test strip. See
Caring for Your Meter for further
information.
2. If these actions do not resolve the error, call LifeScan
Customer Services at 1 800 227–8862.
The meter detected
a problem with the
color of the test
strip.
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