Lantronix EDS Device Servers EDS16PR - Manual (Page 167)

EDS Device Servers User Guide 167
D: Technical Support
If you are unable to resolve an issue using the information in this documentation:
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support .
Technical Support Europe, Middle East, Africa
Phone: +33 1 39 30 41 72
Email:
mailto:[email protected] or mailto:[email protected]
Firmware downloads, FAQs, and the most up-to-date documentation are available at
http://www.lantronix.com/support
When you report a problem, please provide the following information:
‹ Your name, and your company name, address, and phone number
‹ Lantronix model number
‹ Lantronix serial number
‹ Software version (on the first screen shown when you Telnet to port 23)
‹ Description of the problem
‹ Debug report (stack dump), if applicable
‹ Status of the unit when the problem occurred (please try to include information
on user and network activity at the time of the problem)