VTech DS6121 - Manual (Page 58)

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Troubleshooting
Problem Suggestion
The answering system
does not record
messages.
Make sure the answering system is on.
If the answering machine memory is full, it will not record new messages until some old
messages are deleted.
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The messages on the
answering system are
incomplete.
If a caller leaves a very long message, part of it may be lost when the system disconnects the
call after four minutes.
If the memory on the system becomes full during a message, the system stops recording and
disconnects the call.
If the caller’s voice is very soft, the system may stop recording and disconnect the call.
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The outgoing
announcement is not
clear.
When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base.
Make sure there is no background noise (television, music, traffic, etc.) when recording.
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The messages on the
system are very difficult
to hear.
Press VOL on the telephone base to increase the speaker volume. •
The answering system
does not respond to
remote commands.
Make sure your remote access code is correct (page 33).
Make sure you are calling from a touch-tone telephone. When dialing a number, there should
be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
The answering system may not detect the remote access code when your announcement is
playing. Wait until the announcement is over before entering the code.
There may be interference on the telephone line you are using. Press the dial pad keys firmly
when dialing.
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