VTech DS6121 - Manual (Page 59)

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Appendix
Troubleshooting
Problem Suggestion
CONNECTING... is
shown in the handset
display window. Why
don’t I get a dial tone
when I try to use this
telephone?
The handset may be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a working electrical
outlet that is not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base. Disconnect
the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter
and re-install the battery. Place the handset in the telephone base and allow up to one minute
for the handset and telephone base to synchronize.
Other electronic products may prevent your handset and telephone base from communicating
with each other. Try installing your telephone base as far away from these electronic devices as
possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room
monitors, televisions, personal computers, kitchen appliances and other cordless telephones.
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Common cure for
electronic equipment.
If the telephone is not responding normally, try putting the cordless handset in the telephone
base. If it does not respond, try the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the battery on the cordless handset.
Wait a few minutes before connecting power to the telephone base.
Re-install the battery and place the cordless handset in the telephone base.
Wait for the cordless handset to synchronize its connection with the telephone base. Allow up
to one minute for this to take place.
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