Vinothèque WhisperKOOL 2500 - Manual (Page 25)

Customer Service - 1.800.343.9463 Page 22
WARRANTY INFORMATION
Labor
For the period of two years from the date of purchase, if the product is determined to be defective, the
manufacturer will repair or replace the unit, at its option, at no charge.
Parts
Once it is determined that the unit is operating incorrectly, the customer service department will issue an RMA
(Return Merchandise Authorization) number. This number must be included on the package of the returned
cooling unit.
Cabinet integrity
Remove the cooling unit from the cabinet by unscrewing the mounting screws located on the top and rear of
the cabinet.
Warranty service
To obtain warranty service you must make arrangements to have the unit shipped to the manufacturer’s
facility, freight prepaid. You must contact our Customer Service Department to receive a Return Merchandise
Authorization number (RMA) and prepaid return tag. Package the cooling unit in a well-equipped box for
necessary protection. Mark the box with the return address and RMA number.
Items not covered under warranty:
• Removal and installation of cooling unit into the cabinet
• Unauthorized repairs made on the unit
• Damage resulting from shipping
• Inadequate ventilation on the exhaust side of the unit
• Constricted airflow to and from the unit
• Insufficient power source to draw
• Internal clogged drain line
For your convenience, Vinothèque Wine Cellars has telephone numbers for frequently asked questions.
To locate the service facility or dealer nearest you, for service assistance and resolution of a service problem,
or for product information and operation, call
Customer Service at (800) 343-9463.
Vinothèque Wine Cellars
1738 East Alpine Ave.
Stockton, CA 95205
www.vinotheque.com
Freight
Freight for repairs will be limited to 90 days on the cabinet and one year on cooling units and parts.
Customer service
Vinothèque is sold exclusively through a nationwide network of distributors. These distributors are trained to
be your primary resource for all customer service situations. Through the sales process, they have developed a
thorough understanding of the environment the unit has been designed to operate within. They are the best
suited to address your individual needs and customized situation.