Despatch S Type - Manual (Page 5)

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DESPATCH POLICY FOR ACCEPTING BACK CHARGES
Drawings and instructions supplied with the equipment ordered from Despatch generally result in
trouble-free erection and start-up. However, occasionally discrepancies in materials supplied by
Despatch will require rework or adjustment during installation. The policy in such an occurrence
requires that the Purchaser receive prior authorization from Despatch for the cost of work to
correct discrepancies. If there is any questions in regard to this policy, the Purchaser is
instructed to contact the local Despatch representative.
If erection and start-up has not been purchased from Despatch, we urge the purchase of the
services of an erection supervisor. Generally, presence of an erection supervisor will minimize
time lost should discrepancies occur. This also ensures efficient and correct erection of
Despatch's ovens and furnaces.