Capital Cooking GSCR484G - Manual (Page 39)


SERVICE INFORMATION
If none of the above has occurred, contact our
customer service department at 1-866-402-4600.
Before you call for service, please have the following
information available:
• Model #
• Serial #
• Date of Installation
• Copy of Receipt or Invoice
• A brief description of the problem
Your satisfaction is our top priority. If the problem
persists, or is not resolved to your satisfaction by
our service consultant, please write to us or fax us
a letter at:
Capital Cooking Equipment, Inc.
Attn: Customer Service Manager
13211 E. Florence Ave
Santa Fe Springs, CA
90670
USA
Fax #: 562-903-1167
Email: [email protected]
WARRANTY
• TWO (2) years full parts and labor covers the
entire product.
• Five (5) years parts and two (2) years labor,
on all Burners: Oven, Broiler, Stainless BBQ burner,
Griddle Burners, Sealed Burners, Wok Burner,
Infra-BBQ burner.
• Five (5) years parts on Burner Grates, Grill Grates,
Griddle Plate and Porcelain Enameled Parts.
• Lifetime parts and two (2) years labor against rust
on all stainless steel panels and components.
WILL PAY FOR:
All repair labor and parts found to be defective due
to material or workmanship for two (2) full years “IN
HOME” warranty. This does not apply if the unit
was subjected to other than normal household use.
An Authorized Factory Agent must provide service
during normal working hours. No charges will be
made for repair or replacement at the location of
original installation. No charges will be made for
defective factory parts returned pre-paid, through
the dealer, and claimed within the warranty period.
All claims, regardless of warranty or non-warranty
must be documented with photos and detailed
description and/or narrative of the problem and
submitted to Capital’s service department.
Replacement of parts will be freight prepaid by
Capital and shipped regular ground. Any requests
for other than standard ground shipments must
be paid by customer. The company will not be
liable for additional transportation costs, labor
cost, taxes or export/import duties. This warranty
shall not apply, nor can we assume responsibility
for damage that might result from failure to follow
manufacturer’s instructions or local codes where
the appliance has been tempered with or altered
in any way or which, in our judgment, has been
subjected to misuse, negligence, or accident.
Implied warranty shall not extend beyond the
duration of this written warranty. This warranty is
in lieu of all warranties, expressed or implied and
all other obligations or liability in connection with
the sale of this product.
WILL NOT PAY FOR:
• Installation or start-up.
• Shipping damage that is not a direct result of
packaging (for example freight handling).
• Service by an unauthorized agency.
• Use of unauthorized parts.
• Service during hours other than normal working hours.
• Improper installation.
• Service visit to teach you how to operate the appliance,
correct the installation, reset circuit breakers or
replace fuses.
• Repair other than normal household use.
• Damage caused by accident, abuse, alteration,
misuse, incorrect installation or installation not in
accordance with local codes.
• Unit(s) installed in non-residential applications.
This warranty applies to appliances used in
residential application only. It does not cover their
use in commercial situations. This warranty is for
products purchased and retained in the 50 States of
the U.S.A, the District of Columbia and Canada. This
warranty applies even if you should move during the
warranty period. Should the original purchaser sell
the appliance during the warranty period, the new
owner continues to be protected until the expiration
date of the original purchaser’s warranty period. This
warranty gives you the specific legal rights. You may also
have other rights, which vary from State to State.
Capital E.S.P. (Extended Service Plan) may be purchased
at an additional cost. Call us at 866-402-4600 for details.
S E R V I C E & W A R R A N T Y I N F O