OpenEye SW-RWTCP User Manual
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Table of Contents
INTRODUCTION .................................................................................................. 7
PRODUCT DESCRIPTION ......................................................................................................... 7
FEATURES ................................................................................................................................. 7
CONTROLS AND CONNECTIONS ...................................................................... 9
DVR CONNECTIONS ................................................................................................................. 9
SECURGEN TEXT INSERTER CONNECTIONS ..................................................................... 10
GETTING STARTED .......................................................................................... 11
REQUIRED COMPONENTS .................................................................................................... 11
Network (TCP) POS Integration ............................................................................................ 11
RS-232 Based Text Inserter Integration ............................................................................... 11
RS-232 Based Direct POS Integration ................................................................................. 12
OPTIONAL COMPONENTS (RS-232 ONLY) ........................................................................... 12
CONNECTING TO A POS DEVICE.......................................................................................... 13
CONNECTING TO MULTIPLE POS DEVICES ........................................................................ 14
INSTALLATION & CONFIGURATION ............................................................... 15
RETALIX NCR CONFIGURATION ........................................................................................... 15
IBM ACE CONFIGURATION .................................................................................................... 16
MICROS 3700 CONFIGURATION............................................................................................ 18
MICROS 9700 CONFIGURATION............................................................................................ 20
ACS NCR CONFIGURATION ................................................................................................... 23
SERIAL TEXT INSERTER CONFIGURATION ......................................................................... 24
RS-232 BASED POS CONFIGURATION ................................................................................. 25
RUBY VERIFONE CONFIGURATION ..................................................................................... 26
POSITOUCH CONFIGURATION .............................................................................................. 27
ISS45 CONFIGURATION ......................................................................................................... 29
AVE ATM CONFIGURATION ................................................................................................... 30
Network Installation Configuration ........................................................................................ 30
In-Room Installation Configuration........................................................................................ 31
ALOHA CONFIGURATION ....................................................................................................... 32
BOH (Back of House) Configuration ..................................................................................... 32
Aloha Spy Interface Setup .................................................................................................... 33
Set Up ALOHASPY.INI ......................................................................................................... 34
To Edit the ALOHASPY.INI Text File ............................................................................... 35
DVR/NVR Server Side Setup ........................................................................................... 35
SETUP OPTIONS ............................................................................................... 37
SETUP OVERVIEW .................................................................................................................. 37
POS SETUP WINDOW ............................................................................................................. 37
Create Text Overlay Area ..................................................................................................... 37
Hide LIVE Text Overlay ........................................................................................................ 37
Agent Information Window .................................................................................................... 39
Options Window .................................................................................................................... 39
Save Tab .......................................................................................................................... 40
Communication Tab ......................................................................................................... 40
Add Protocol Windows ................................................................................................. 41
Communication Rules Window .................................................................................... 41
Predefine Filters Tab ........................................................................................................ 42