Pioneer BDR-S13UBK Internal Blu-ray Writer with M-DISC Support - Manual (Page 20)

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BDR-S13UBK En
Unexpected errors in operation are often thought to be malfunctions. If you think there
is a malfunction, check the items below according to the symptoms.
If the abnormality is not resolved even after taking the following measures, please
contact your dealer or Pioneer.
Additionally, please consult with the application software manufacturer regarding any
problems occurring in the application software.
The computer or application does not correctly recognize the device
• Are the Serial ATA interface cable and power connectors connected correctly?
→ Check that the polarity of the cables is correct, and that the cables are properly
connected.
• Is the OS compatible with the device?
→ Use an OS that supports this device. (Windows ® 11, Windows 10, Windows 8.1)
• Are you using the supplied application?
→ Use the application included with this device.
Data cannot be recorded/Error occurs during recording
• Is there sufficient space for recording?
• Check that the required application software is installed in the usage environment.
• Check that the operating environment being used meets the specifications for the
application software being used.
• Recording on the disc at the selected speed is not possible.
→ Check that the disc supports the different recording speeds.
→ The speed may drop depending on the condition of the disc.
• Are you using a disc that has been finalized (no more recording is possible)?
• Is the disc correctly inserted with the label side facing up and the recording side
facing down?
• Is the disc dirty or scratched?
Problems and Solutions