Pioneer BDR-XD08S Portable USB 3.2 Gen 1 Clamshell Optical Drive (Snow White Silver) - Manual (Page 30)

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BDR-XD08B / BDR-XD08S / BDR-XD08G En
Unexpected errors in operation are often thought to be malfunctions. If you think there is a malfunction,
check the items below according to the symptoms.
If the abnormality is not resolved even after taking the following measures, please contact your dealer
or Pioneer.
Additionally, please consult with the application software manufacturer regarding any problems
occurring in the application software.
The computer or application does not correctly recognize the device
• Is the USB cable or AC adapter connected correctly?
→ Make sure the cable is connected correctly. If you are using a USB hub, the power supply may
be insufficient. Connect the USB cable directly to your computer.
• Is the OS compatible with the device?
→ Use an OS that supports this device. (Windows ® 11, Windows 10, Windows 8.1, OS X El
Capitan ® 10.11, macOS Sierra ® 10.12, macOS High Sierra ® 10.13, macOS Mojave ® 10.14,
macOS Catalina ® 10.15, macOS Big Sur ® 11, macOS Monterey ® 12)
• Are you using the supplied application?
→ Use the application included with this device.
Data cannot be recorded/Error occurs during recording
• Is there sufficient space for recording?
• Check that the required application software is installed in the usage environment.
• Check that the operating environment being used meets the specifications for the application
software being used.
• Recording on the disc at the selected speed is not possible.
→ Check that the disc supports the different recording speeds.
→ The speed may drop depending on the condition of the disc.
• Are you using a disc that has been finalized (no more recording is possible)?
• Is the disc correctly inserted with the label side facing up and the recording side facing down?
• Is the disc dirty or scratched?
Problems and Solutions