Rackmount Solutions XRT Series - Manual (Page 34)

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7. OBTAINING SERVICE
If the UPS requires service:
1. Use the TROUBLESHOOTING section 6 to eliminate obvious causes.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is
the most common problem.
3. Go to section 6 and perform the self test to identify any reported errors.
4. Call your dealer for assistance. If you cannot reach your dealer, or if he
cannot resolve the problem, call or FAX Minuteman technical support
at the following numbers:
Voice phone (972) 446-7363, FAX line (972) 446-9011.
e-mail: [email protected]
Please have the following information available BEFORE calling
technical support.
A. Your Name and address.
B. Where and when the unit was purchased.
C. All of the model information on the rear of your unit.
D. Any information on the failure, INCLUDING Error Codes or
Error Messages shown on the front panel.
E. A description of the protected equipment, including model
numbers if possible.
F. A technician will ask you for the above information and if
possible, help solve your problem over the phone. In the event
that the unit requires factory service, the technician will issue
you a Return Material Authorization number (RMA#).
G. If the UPS is under warranty, the repairs will be completed at
no charge. If not, there will be a charge for repair.
5. Pack the UPS in its original packaging. If the original packaging is no
longer available, ask the technical support technician about obtaining
a new set.
A. It is important to pack the UPS properly in order to avoid damage in
transit. Never use Styrofoam beads for a packing material.
B. Include a letter with your name, address, daytime phone number, RMA
number, a copy of your original sales receipt, and a brief description of
the trouble.
6. Mark the RMA # on the outside of all packages. The factory