3 configuration utility problems – ZyXEL Communications PLA-4xx Series User Manual
Page 51
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Chapter 5 LEDs and Troubleshooting
PLA-4xx Series User’s Guide
51
V
The LINK light does not turn on.
1 Check all PLA-4xxs on your network have the latest firmware installed. PLA-4xxs with
the latest firmware cannot communicate with PLA-4xxs using earlier versions of the
firmware. Go to
for instructions on installing the latest firmware.
2 Use the PLA-4xx Series Configuration Utility to detect all other HomePlug devices on
your powerline network. Make sure that the network name (sometimes called the
network password) is the same on all of your powerline adapters. See
for instructions on checking the network name.
3 Check the DAK password and MAC address for all powerline adapters are typed
correctly in the utility. See
for instructions on checking the DAK
and MAC address.
4 Make sure that all your powerline adapters are HomePlug AV compliant. Check the
package it came in or ask your vendor. This PLA-4xx can not detect earlier versions of
HomePlug powerline adapters such as HomePlug 1.0 or 1.0.1. (Although they can
coexist on the same electrical wiring without interfering with each other.)
5 Make sure that the powerline adapters on your network are all on the same electrical
wiring. Connect another powerline adapter into an outlet close to your PLA-4xx’s power
outlet. They are probably now on the same electrical wiring. Check the LINK
light.
If it now lights up your powerline adapter was probably previously on separate electrical
wiring. Ask an electrician for more information on the electrical wiring in your building.
6 If your powerline network is using coaxial cable, check all powerline adapters are on the
same coaxial cable.
7 If your powerline network is using electrical wiring (not coaxial cable), check you do not
have a power meter between powerline adapters. Powerline signals cannot pass this.
V
The POWER and LINK light blink at the same time.
• You have pressed the ENCRYPT button for more than three seconds. Try setting up a
connection again, this time pressing the ENCRYPT buttons on both devices for less than
three seconds.
5.3 Configuration Utility Problems
V
The PLA-4xx Series Configuration Utility displays an error during installation.
• Make sure your computer is using Windows XP or Windows Vista (32-bit) operating
system. At the time of writing, this is the only compatible operating system for the
configuration utility.
- ISDN Terminal Adapter Omni.Net Lite
- ZYAIR G-360 V2
- DMA-1000 Series
- PLA-450
- EXT-108
- P-2602HWLNI
- ZyXEL ZyWALL 2WG
- P841C
- Network Device P-2302
- P-870M-I
- P-661HW Series
- Prestige 310
- 802.11g Wireless Access Point ZyXEL G-560
- P-2602HW
- Prestige 2602R Series
- 5 Series
- Prestige 623ME-T
- omni.net LCD series
- ZyXEL ZyAIR B-1000
- P-2302HWUDL-P1 Series
- ZyXEL ZyWALL 5
- Prestige 645R
- ZYWALL IDP 10
- 802.11g Wireless Firewall Router P-320W
- PRESTIGE 660R-6XC
- 56K Plus II
- P-2802HW-i
- ZYAIR AG-200
- POWERLINE PL-100
- HomePlug AV DMA-1100P
- Access Router P-660R-T
- omni.net LCD+M
- G-162
- PL-100
- ZyXEL ZyAIR A-6000
- ZyXEL ZyAIR AG-225H
- 2304R-P1
- XTREMEMIMO M-302
- nbg334s
- P-793H 601156
- Ethernet Extension Card EEC1020
- P-871M
- Prestige 128L
- P-2812HNU-51c
- ZyWALL SSL 10
- NWD2105
- G-302 V3
- G-302 V3
- COMPACT P-660R
- Internet Security Gateway 10~100 Series
- AG-100
- P-872H
- Prestige 304
- P-2302R-P1 Series
- 802.11g Wireless VDSL2 4-port Gateway P-870HW-I1
- ZyXEL ZyWALL 35
- PRESTIGE 2602HW
- P-660RU-T V2
- P-660RU-T V2
- 65-100-060607B
- Prestige 650HW
- P-662H-D
- ZyXEL ZyAIR B-4000
- ZYAIR G-300
- Network Device 56K
- PRESTIGE 334
- Prestige 100WH
- Prestige 1600
- G-102
- PLA-407
- P-971M
- NSA-2400
- NSA-2400
- P-660H Series
- P-2602H
- AG-120
- AG-220
- P-662H
- 2864I
- ZyWALL 70
- P-2802HW(L)-IX
- PRESTIGE 324
- Parental Control Gateway HS100/HS100W
- 202H
- P-2602RL-DxA Series
- PRESTIGE 128
- Prestige 941
- P-2301
- PLA470 V2
- Prestige 202
- P-660H-T Series
- ZyXEL ZyAIR G-2000
- Prestige 645R-A Series
- P-660HW-TX V3
- ZyXEL ZyAIR AG-225H v2
- Internet Security Gateway ZyWALL 2 Series
- Prestige 128IMH
- P-660N-T1A
- Network Storage Appliance NSA-220
- PLA-470
- PLA-470
- G.SHDSL.bis Router P-791R v2
- 802.11G
- 401
- 660H Series
- Bridge/Router G-2000s
- WiMAX XOHM
- P-2302HW-P1 Series
- 2002 Series
- P-334
- PLA402 v2
- NWD-270N
- PLA-401 v3
- P-662HW-D
- ADSL2+ Ethernet Gateway P-660R-T Series
- P-334W
- ZyXEL XtremeMIMO M-102
- ZyXEL XtremeMIMO M-302
- 35 Series
- P-335WT
- OMNI 56K
- NBG410W3G Series
- Prestige 28641
- NWA3550
- PRESTIGE 153X
- ZyXEL ZyWALL 30W
- Prestige 642R Series
- NWA-3163
- ISDN Internet Access Router 202H Plus
- ZyXEL ZyAIR G-405
- P-660HW-Dx v2
- 802.11g Wireless Firewall Router 1-P-320W
- NWD210N
- NWD210N
- ZyXEL ZyAIR B-400
- ADSL2+ 4-port Gateway P-660H-D1
- VDSL2 Line Card VLC1324G
- PRESTIGE 871
- ZyXEL ZyWALL IDP 10
- ZyXEL ZyAIR 100
- NWA3160
- P-320W
- ZyXEL AG-220
- ZYWALL USG 1000
- PLA401 v2
- P-2608HWL-Dx Series
- Auto Configuration Server Vantage Access
- NBG318S v2
- NWA570N
- G-210H
- G-2000 Plus
- WPA-1000
- NBG-415N
- NBG-415N
- G.SHDSL.bis 4-port Security Gateway P-793H
- PLA450 Series
- P-660H-D Series
- P-663H-51
- ZyXEL ZyAIR B-120
- ADSL 2+ Gateway P-660HW-T1
- P-660R-T1/T3 V2
- Wireless LAN PCI Card B-300
- G-2000 Plus V2
- 802.11b/g Wireless Access Point NWA-1100
- ADSL VoIP IAD with 802.11g Wireless 2602HW Series
- ADSL/ADSL2/ADSL2+ Router 660R-6xC Series
- Internet Security Gateway ZyWALL 100
- Wireless LAN USB Adapter ZyAIR 200
- ZyXEL ZyAIR AG-320
- ZYWALL10
- 650 Series
- NBG334W
- NBG334W
- G-4100
- Prestige 630
- IES-612-51A
- ZyAIR G-220
- NBG334SH
- Prestige 650
- 802.11G WIRELESS P-334WT
- omni.net D
- FN-300 Series
- P-660RU-Tx v3s SERIES
- Network Device NXC-8160s
- P-792H v2
- P-2302R
- G-360
- G-360
- PLA-401
- P-660R-Tx v2 Series
- X6004
- ELITE 2864I
- MI-7248PWR
- 630
- P-660M
- 56K Plus Series
- 128MH
- ZyWALL 2 Plus
- G-270S
- 802.11a/g Wireless CardBus Card ZyXEL AG-120
- P-2002
- P-2602H-DXA
- ZYWALL 35
- ZyXEL ExpWave 240B
- NBG-419N
- PLA-400 v2
- P-660HW-D
- P-870HW Series
- Broadband Security Gateway P-312
- 802.11g Wireless ADSL2+ 4-port VoIP IAD P-2602HWNLI
- NWD-490
- Internet Security Appliance ZyWALL5UTM 4.0
- P-660HW-T v2
- Prestige 480
- ADSL2+ P-661H-D
- Omni TA128
- NBG-318S
- Prestige 643
- Prestige P-870HW-51a v2
- FSG2200HNU
- P-2802H(W)(L)-I Series
- PLA-4xx
- U-336S
- Prestige 642
- P-2900
- Prestige 2002
- P-870M-Ix v2
- PPC 10
- 802.11g Wireless USB Adapter ZyXEL G-200
- 100 Series
- 480
- WLAN 802.11n USB Adapter NWD271N
- ZyXEL ZyWALL 70
- P-2608HWL-DX
- NWD-170N
- P-2900-4HB
- NBG420N
- Draft 802.11n Wireless Broadband 1-NBG-415N
- 2864
- P-202H Plus v2
- Prestige 2302R
- ZyXEL ZyWALL P1
- ZyXEL Vantage VSG-1000
- PLA401
- Prestige 2002 Series
- N4100
- N4100
- Prestige 841
- ADSL2+ Ethernet / USB Router P-660RU-Tx v2
- P-870MH-C1
- Prestige 100MH
- NBG4115
- G-200v2
- P-2602HWNLI
- P-660HN-F1A
- 802.11g Wireless Ethernet Adapter 1-G-470
- 802.11g High Power Wireless Router P-334WH
- NWA-3160 Series
- Prestige 650H-E Series
- ACCESSING INTERNET & INTRANET omni series
- P630M
- ZyXEL ZyWALL 2WE
- NWD-370N
- NWD-370N
- 802.11g HomePlug AV ADSL2+ Gateway P-660HWP-D1
- 662H Series
- Prestige 794M
- G-220 v3
- P-660R-D Series
- P-334WT
- P-334WHD
- P-660HN-TxA
- 56K
- Prestige 660HW Series
- Wireless CardBus Card ZyAIR G-110
- WAP3205
- NBG-417N
- ZyXEL ZyWALL USG-1000
- Cable Modem Router with Wireless P-974 series
- 802.11A/B/G WIRELESS ACCESS POINT / BRIDGE G-570U
- ADSL2+ 4-port Gateway P-660H-D Series
- Prestige 660H Series
- 802.11g Wireless MIMO PCI Card ZyXEL M-302
- Powerline Ethernet Multiplug Center PLA491
- 802.11g HomePlug AV ADSL2+ Gateway P-660HWP-Dx
- NWD310N
- NWD310N
- Prestige 314 PLUS
- ADSL2+ Access Router P-660R-T1 v2
- 10
- 2602HW-C
- NBG-510S
- Prestige 661H Series
- 802.11g Wireless CardBus Card ZyXEL G-162
- ZYWALL 100
- Intelligent Broadband Sharing Gateway P-324
- G-4100 v2
- ADSL2+ Ethernet/USB Gateway 660RU-Tx Series
- P-630-S
- NBG410W3G
- 3G Wireless Router NBG410W3G
- PRESTIGE 202H
- Centralized Network Management Vantage CNM
- ZyXEL ZyAIR AG-220
- Prestige 2602H Series
- P-870H-51a v2
- P-661H-D Series
- P-660HW-TX
- 802.11 Wireless Digital Media Adaptor DMA-1000W
- 802.11G G-210H
- MS-7206
- XtremeMIMO m-202
- P-661HW-D
- G-302
- ZyXEL XtremeMIMO X-550
- P-2304R-P1
- P-660HW-D Series
- G-100
- Omni 288S
- WLAN PCI Card IEEE802.11b
- NSA-220
- Network Storage NSA-220 Plus
- P-2602H Series