Schlage BE365 User Guide - Manual (Page 6)

6
Restore Factory Settings
WARNING: Locate the default programming and User Codes on the front of the Keypad Locks
Programming Guide or the back of the keypad before beginning! Default programming and User Codes will
be restored. All existing User Codes and current Programming Code will be erased. Customer Service cannot
retrieve lost default codes! Do not restore factory settings unless you can locate the default codes.
1. Disconnect the battery. For BE365, see page 3. For FE575 and FE595, see page 5.
2. Press and release
.
3. Reconnect the battery and wait until is no longer lit.
4. Within 10 seconds, press and hold until lights green and the lock beeps.
Troubleshooting
Problem Beeps* Lights Solution
I can unlock my deadbolt by
simply pushing the Schlage
button. I don’t need a code.
1 High
Green
Blinking
Your lock has been installed incorrectly and is not
secure. Repeat the installation process. Ensure the cam and
bolt positions are correct, as referenced in the installation
instructions.
BE365: after pushing
Schlage button and rotating
thumbturn, the deadbolt
does not extend.
None None
Turn Lock feature is disabled. See the Keypad Locks
Programming Guide for instructions to enable the Turn Lock
feature.
I forgot my Programming
Code.
None None
Check front of Keypad Locks Programming Guide or back of
keypad assembly for default Programming Code.
If needed, restore lock to factory settings. See Restore
Factory Settings on page 6.
Outside thumbturn does not
freely spin after deadbolt is
thrown.
None None
Lock is malfunctioning. See Emergency Lock Override on
page 3. Call Customer Service.
I need to delete a User Code
that I don’t remember.
None None
Delete all User Codes. Then add all needed User Codes back
into the lock. See the Keypad Locks Programming Guide.
User code does not unlock
lock.
2 Red User Code entered is not a valid User Code.
1 High,
1 Low
Green then
Red
Vacation Mode is enabled. See the Keypad Locks
Programming Guide to disable Vacation Mode.
does not light when
numbers are pressed.
None None
Too many incorrect User Codes have been entered. Wait 30
seconds and try again.
If keypad does not respond after 30 seconds, then replace
battery. For BE365, see page 3. For FE575 and FE595, page 5.
There is a delay before unlock
after a valid User Code is
entered.
High/Low,
then 1
Red then
Green
Battery is low and should be replaced. For BE365, see page 3.
For FE575 and FE595, page 5.
blinking red but no
codes have been entered.
None
Quick Red
Blinking
Battery is dead and MUST be replaced. For BE365, see page 3.
For FE575 and FE595, page 5.