Customer support and service policy – Detcon SmartWireless CX User Manual
Page 26
Sentinel CX
Sentinel CX Sensor Station IM
Rev. 1.4
Page 22 of 26
7. Customer Support and Service Policy
Detcon Headquarters
Shipping Address: 4055 Technology Forest Blvd, The Woodlands, Texas 77381
Mailing Address: P.O. Box 8067, The Woodlands Texas 77387-8067
Phone: 713.559.9200
Fax: 281.298.2868
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All Technical Service and Repair activities should be handled by the Detcon Service Department via
phone, fax or email (contact information given above). RMA numbers should be obtained from the Detcon
Service Department prior to equipment being returned. For on-line technical service, have the model
number, part number, and serial number of product(s) in question available.
All Sales activities (including spare parts purchase) should be handled by the Detcon Sales Department via
phone, fax or email (contact information given above).
NOTE
All additional parts must be supplied by Detcon. Use of parts from a third party will void
warranty and safety approvals.
NOTE
The CX Sensor Station should only be repaired by Detcon personnel or a Detcon trained
representative.