HP XP20000XP24000 Disk Array - Manual (Page 93)

Figure 46 The Password Check Dialog Box
Figure 47 The Restore File Dialog Box
Downloading Trace Files Using the FD Dump Tool
The Remote Web Console supports the FD Dump Tool function. The FD Dump Tool function is available
only to storage administrators, and enables storage administrators to download the Remote Web
Console configuration information from the SVP either onto a floppy disk or onto a hard disk drive. The
downloaded information (trace files) can be used by HP service representatives to diagnose problems
related to Remote Web Console operations for troubleshooting purposes.
Note: If you are unable to resolve an error condition, first copy the Remote Web Console configuration
information onto floppy disks using the FD Dump Tool function. Contact HP technical support (see
“ Calling HP Technical Support ” on page 105), and give the information on the floppy disks to the HP
service representative.
Caution: If another user (including the SVP user) is using the FD Dump Tool function, or a maintenance
operation is being performed, you cannot download trace files using the FD Dump Tool function.
Caution: To download trace files to see the configuration information, click the Refresh All ( ) command
on the menu bar of the Remote Web Console first to refresh the configuration information, and then use
the FD Dump Tool function to perform the downloading operation.
To download the Remote Web Console configuration information (trace files) from the SVP:
1. On the Tool Panel of the Remote Web Console computer, click Download Trace Files to open the
Download Trace Files dialog box.
XP24000 Remote Web Console User’s Guide 93