HP e-PC c10s10 - Manual (Page 4)

4 English
Overview of e-Diagtools
e-Diagtools has three main components:
❒ The e-Diagtools pre-boot diagnostic capability. This generates an audible set of beeps
that helps diagnose a problem manually or automatically when the computer cannot
boot. You can also present the beep error code to your support provider for remote
diagnosis and enhanced problem solving. Available on HP Business PCs and
Workstations only.
❒ The e-Diagtools core tests, which provide hardware detection, basic and advanced
system tests, and a Support Ticket with a complete record of the test results and the
computer’s configuration.
❒ A set of functions to forward the Support Ticket to your authorized support provider
via email, and to retrieve and flash the latest BIOS version for your computer.
What’s New in e-Diagtools Version 3.5x
Version 3.5x of e-Diagtools has these new features:
• Supports the latest HP computers
• Incorporates new, more efficient hardware diagnostics tests
• Has an improved user interface, especially for advanced tests
• Available in these languages: English, French, German, Italian, Spanish, Portuguese,
Simplified Chinese and Japanese
• Has a context sensitive help system
• Minimizes the number of reboots (restarts) required
• For HP Business PCs, provides a new activation from the HP logo screen
(using
<F8> key)
• Provides step-by-step troubleshooting recommendations if there is a test warning or
error
• Issues a warning message in the basic tests if any main hardware components are
missing.
• Provides more information in the support ticket, such as the history of the computer’s
configuration from the first time e-Diagtools was run up to the last time e-Diagtools
was run.