HP e-PC c10s10 - Manual (Page 79)

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Glossary
advanced system
tests Together with the basic
system tests, the advanced
system tests comprise the
complete suite of hardware
diagnostic tests in e-Diagtools.
The advanced system tests are
available after the basic tests.
basic system
tests Together with the advanced
system tests, the basic system
tests comprise the complete
suite of hardware diagnostic
tests in e-Diagtools.
The complete set of basic
system tests are done
automatically after the
hardware detection phase.
e-diagtools for
Windows This is part of the e-Diagtools
family of tools. It runs under
Windows and is used
exclusively for HP Notebook
PCs.
e-features The ability of e-Diagtools to
email support tickets and
update the BIOS using your
computer’s networking and
Internet facilities.
EMU Error Message Utility. This is a
utility that the computer’s
BIOS uses to display BIOS
error messages on the screen.
hp business pcs Family of HP computers
consisting of HP e-pcs, HP Brio
PCs, and HP Vectra PCs.
hp notebook pcs Family of HP computers
consisting of HP Pavillion
Notebook PCs and HP
Omnibook PCs.
hp workstations Family of HP computers
consisting of many
workstation models, including
HP Visualize Workstations and
HP Kayak Workstations.
LAN
configuration
agent A Windows-based utility that
automatically gathers
networking information and
stores it in the Utility Partition.
This helps simplify setting up
your computer to use the
e-support features of
e-Diagtools.
pre-boot
diagnostics A processor that diagnoses the
computer’s hardware prior to
starting the operating system.
It typically reports any errors
using a series of audio signals.
It is available on HP Business
PCs and HP Workstations.
support ticket This is the text file that
contains a complete record of
the test results and computer’s
configuration. It can be
viewed, saved onto floppy disk
or, more typically, emailed or
faxed to your support
provider.
virtual call
assistant A software utility that can
automatically detect and
analyze audio signals emitted
by a remote computer for
troubleshooting purposes.
Support provider’s may have
the Virtual Call Assistant to aid
them with support.
utility partition This is a small, hidden hard
disk partition provided on
most HP computers. It is used
to store and run e-Diagtools. It
is also used to store any
e-Diagtools work files and
BIOS updates downloaded by
e-Diagtools. e-Diagtools LAN
Configuration Agent and
e-Diagtools for Windows are
not in the utility partition.