Pro-Lite PL-XPSB4014 (shown) - Manual (Page 41)

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ARE YOU STILL HAVING PROBLEMS?
• Review this manual
• World Wide Web: http://www.pro-lite.com/support
• E-mail: [email protected]
CONTACTING TECHNICAL SUPPORT
Before contacting Technical Support, please have the following information
ready:
1.
MODEL NUMBER (found on the back panel of the display)
2. DATE OF PURCHASE
3. SIGN VERSION (Press RUN/STOP , then press the letter V )
Phone: (714) 668-9988 x106
Fax: (714) 668-9980
Email: [email protected]
Online: http://www.pro-lite.com/support
RETURN FOR REPAIR PROCEDURE
PLEASE NOTE: Out of warranty units or units returned for which a Warranty Registration
Card has not been returned will be repaired or replaced at Pro-Lite, Inc.'s option and the
customer will be charged for parts, labor, and shipping.
PLEASE FOLLOW THE PROCEDURES LISTED BELOW:
• Contact Pro-Lite, Inc. to obtain a Return Materials Authorization (RMA) number at
(714)668-9988. Units will be refused if no RMA number is found on the package.
• Ship the unit in its original container postage paid. If the original container is not
available, pack the unit in a strong box made of corrugated cardboard with plenty of
packing material.
• Include the following information when returning the unit:
Pro-Lite, Inc.
Technical Support Department
3505 Cadillac Ave. Bldg. D
Costa Mesa, CA 92626
RMA #
• Include a letter with a brief description of the problem.
• All units returned to Pro-Lite, Inc. for repair must be shipped postage paid with track-
ing capability. Units shipped COD will not be accepted. Pro-Lite accepts no responsi-
bility for lost or damaged packages sent via mail or parcel company.
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