Lenovo ThinkServer TD350 - Manual (Page 184)

Symptom Action
A newly-installed easy-swap drive is not recognized. 1. Ensure that:
• The signal cable and connector are not damaged.
• The easy-swap-drive module is securely
connected to the correct SATA connectors on
the system board and the SATA connectors are
enabled in the Setup Utility program. See “Using
the Setup Utility program” on page 51.
• All cables and jumpers (if any) are installed
correctly.
2. If you have any diagnostic programs, run the
diagnostic programs to test the storage drive.
3. Reinstall the easy-swap drive and reconnect cables.
4. Replace the easy-swap drive.
5. Replace the easy-swap-drive module.
A newly installed hot-swap storage drive is not recognized. 1. Ensure that the drive is installed into the correct drive
bay.
2. Restart the server.
3. Remove the drive from the bay, wait 45 seconds, and
reinsert the drive into the bay, making sure that the
drive connects to the hot-swap-drive backplane.
4. If you have any diagnostic programs, run the
diagnostic programs to test the storage drive.
5. Ensure that the backplane is correctly seated. When
it is correctly seated, the drive assemblies correctly
connect to the backplane without bowing or causing
movement of the backplane.
6. Ensure that the cable connection is correct. See
“Connecting cables” on page 39.
7. Reconnect the backplane power cable and repeat
step 1 through step 4.
8. Reconnect the signal cable and repeat step 1 through
step 4.
9. Reconnect the AnyRAID adapter and repeat step 1
through step 4.
10. If you suspect a problem with the signal cable,
AnyRAID adapter, or the backplane:
a. Replace the affected signal cable.
b. Replace the affected AnyRAID adapter.
c. Replace the affected backplane.
Multiple storage drives fail. 1. If you have any diagnostic programs, run the
diagnostic programs to test the storage drives.
2. Ensure that the cable connection is correct. See
“Connecting cables” on page 39.
3. Reconnect the power cable.
4. Reconnect the signal cable.
5. Replace the affected signal cable.
6. Replace the AnyRAID adapter.
7. For hot-swap storage drives, if you suspect a problem
with the backplane, replace the affected backplane.
170 ThinkServer TD350 User Guide and Hardware Maintenance Manual