Konica Minolta bizhub PRO 920 - Manual (Page 150)

Troubleshooting 10
bizhub PRO 920 Scanner 10-3
10 Troubleshooting
10.1 Cannot connect to the scanner
If an error message appears when attempting to access the scanner, perform
the following checks:
0 Consult your network administrator about your network settings.
1
Check whether the correct IP address of the scanner has been entered.
– If the IP address is not correct, enter the correct one.
– If the entered IP address is correct, go on to step 2.
2
From the DOS prompt of the PC you use, execute "ping" to the IP ad-
dress of the address to which a connection is made to check to see if
the connection is made properly.
– To confirm the IP Address of the copier, contact your network ad-
ministrator.
e.g. : C:/>ping 192.168.0.1
– If the ping test fails, check whether the copier's main power is
switched on, and also check the network cable for proper connec-
tion.
– If the ping test is successful, go on to step 3.
3
Check whether the IP router is correctly set.
– If it is not correctly set, set it correctly.
– If there is no problem in IP router setup, go on to step 4.
4
Trace the routing to the scanner to check whether there are any error
conditions within the network.
– If any error conditions are found, eliminate them.
– If no error is found and yet the connection to the scanner cannot be
established, contact your service representative.
00_920_scan_e.book Page 3 Thursday, April 28, 2005 5:04 PM