CounterPath eyeBeam 1.11 User Guide for Windows - Manual (Page 19)

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Users can also dial a number by entering a valid SIP URL such as: [email protected]
3.4 Ending a Call
As with traditional phones, softphone calls are brought to a close when either the eyeBeam user or
the other party hangs up.
Users can end an active call by clicking the Hangup button within the on-screen dial pad. When
a call has ended the message Hung up will appear in the call status screen.
After a call has ended, details of the call (such as the length of the call and the caller ID) will
remain in the call display. To clear the display, click the Clear button.
3.5 Redial
To redial a number, click the Redial button within the on-screen dial pad.
3.6 Answering a Call
eyeBeam must be running to answer incoming calls. As users receive a new call, a ring tone will
sound over the computer’s configured speaker device. Users will hear the softphone ringing from
whatever device (e.g. headset/USB phone) they configured within the Tuning Wizard (refer to
Section 2.7 for information about the Tuning Wizard).
If the softphone is hidden behind another window or minimized, the application will come into
focus as the incoming call arrives.
Important: When users place a call by simply dialing the number of the
other party, they will most likely be using their default service provider for
the call. eyeBeam allows users to have multiple service providers configured
to place calls over a variety of networks.
To place a call via a service provider other than the default, users need to
choose the desired provider (also called the proxy) before entering the
number to dial. Making calls using multiple providers is covered in
Section 5.4.1.