Dell PowerVault 715N (Rackmount NAS Appliance) - Manual (Page 97)

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Troubleshooting
Dell™ PowerVault™ 715N NAS Systems Administrator's Guide
Tools and Techniques
Troubleshooting
Tools and Techniques
Because the Dell™ PowerVault™ 715N NAS system is a "headless" system that does not have a keyboard, mouse, or
monitor, you must use other methods for troubleshooting issues and conditions. This section provides suggestions for and
information about alternative troubleshooting tools and techniques.
Console Redirection
Console redirection allows you to directly attach a client system to the NAS system for local management and
troubleshooting. For more information about console redirection, see " Using Console Redirection " in "Advanced Features."
Serial Connection
You can directly attach a client system to your NAS system using a serial cable and the administration port to configure
or troubleshoot your NAS system. For more information about using a serial connection, see the serial connection
information for your operating system in " Configuring the NAS System for the First Time " in "Initial Configuration."
Ping Your NAS System
If you are unable to connect to the NAS system using the NAS Manager, try to ping the NAS system. From a client
system, click the Start button, click Run, and then type cmd. At the command prompt in the cmd.exe window, type ping
system_name
, and then press <Enter>.
NOTE: The default system name is DELLxxxxxxx, where xxxxxxx is the system's service tag number. For example,
if your service tag number is 1234567, type DELL1234567. You can find the service tag number on the top cover of
your NAS system.
If you can ping the NAS system but cannot access it through the NAS Manager, your NAS system might still be booting
into Microsoft® Windows® and might not have started the Microsoft Internet Information Services (IIS).
NOTE: The NAS system takes approximately 5 minutes to boot.
My Network Places
If you have a Windows 2000 client system on the same subnet as the NAS system, double-click My Network Places.
Browse through the network and locate your NAS system.
System LEDs and Beep Codes
If your NAS system is not booting or responding properly, you can diagnose some problems using the system's LEDs and
beep codes. For more information about the LEDs and beep codes, see your system's Installation and Troubleshooting
Guide.
Terminal Services
You can use the Terminal Services Advanced Client to connect to your NAS system from a client system. You can access
Terminal Services Client through the NAS Manager or the Start menu.
To access Terminal Services from the NAS Manager, perform the following steps: