Network problem – Dell Venue 8 Pro User Manual

Page 33

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Troubleshooting | 33

Network problem

Problems

Possible causes

Possible solutions

No wireless connection

1 Check if the wireless

radio is on. See

Wi‑Fi

setting

.

2 Try to get closer to the

wireless access point.

3 Reset the wireless

router if using a private
network; open the
browser to view the
landing page if using a
public network.

No mobile broadband
connection

1 Check if the mobile

broadband is on. See

Mobile broadband
Setting

.

2 Move your tablet to

a different location
for better signal
reception.

The mobile broadband
has been capped.

Stop using mobile
broadband until the next
billing cycle or contact
your carrier to change
your broadband plan.

Limited mobile
broadband connection

The mobile broadband
network is temporarily
unavailable.

• Move your tablet to a

different location.

• Reboot the tablet.

See

Turning Off Your

Tablet

and

Turning On

Your Tablet

.

Excessive amount of
downloaded/uploaded
data.

Switch to Wi‑Fi.

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