Dell PowerVault 124T - Manual (Page 53)

When either of these things occur, the system generates a log of the error. You can use these error logs to determine the type of error, when it occurred, and
what parts of the autoloader it affects. Different types of error logs are generated for the autoloader and for the internal tape drive.
l The Autoloader Logs provide information for errors related to the autoloader, or data cartridge movement within the autoloader.
l The TapeAlert Logs provide information for errors reported by the tape drive inside the autoloader.
Autoloader Logs
You can retrieve autoloader error log information through one of three methods:
l Operator Control Panel (OCP) provides limited information
l Remote Management Unit (RMU) display to screen
l Detailed logs saved to text file through the RMU for call center diagnosis
Further information and recommended actions for Dell PowerVault 124T error codes can found in Table 2 .
Autoloader Logs through OCP
To view Hard Error log information from the front panel:
1. From the front panel LCD, scroll to Diagnostics, and then press Enter. The Diagnostics submenu appears.
2. From the Diagnostics submenu, scroll to Error Logs, and then press Enter. The Error Log submenu appears.
3. From the Error Logs submenu, scroll to Hard, and then press Enter. The log information is displayed.
4. You may scroll up and down through the hard log entries. The most recent entry will be associated with the highest event number shown.
Autoloader Logs through RMU
To view hard error log information, or save all logs from the Remote Management Unit:
1. From within the RMU, click the Diagnostics heading. The Diagnostics screen displays.
2. Click View Logs to display the hard error log. The most recent entry will be associated with the highest event number shown.
3. Detailed log information files are particularly useful when calling for support. If you want to save logs to a local text file, click Save Logs.
Table 2: Autoloader Error Detail
Error Type Description Recommended Action
Autoloader Operating System Failure Types
01 Resource Deleted Errors 01-25 indicate that an unexpected event has occurred within the autoloader internal operating
system. The autoloader internal operating system is called ThreadX, and some error messages may be
preceded by a 'TX' notation.
For any of these events:
l Power cycle the autoloader.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l Check support.dell.com for PowerVault 124T firmware updates.
l If all previous steps fail, see Contacting Dell .
02 Pool Error
03 Pointer Error
04 Wait Error
05 Size Error
06 Group Error
07 No Event Timeout
08 Option Error
09 Queue Error
0A Queue Empty
0B Queue Full
0C Semaphore Error
0D Semaphore Timeout
0E Thread Error
0F Priority Error
10 Start Error
11 Delete Error
12 Resume Error
13 Caller Error
14 Suspend Error
15 Timer Error
16 Tick Error