What to do if you are at the monitored premises, Troubleshooting guide, Description of problem – Reliance Controls THP201 User Manual

Page 5: Corrective action

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the monitoring system. The sequence of the message is as follows:

1. A series of electronic beeps to signal a recorded message is forthcoming.
2. A recorded message is played as follows:

"Warning - Alarm condition. One beep is for temperature, two power, three accessory. A long beep is for
multiple alarms. Press # to acknowledge or press * and then 0 to disable."

3. The alarm sounds the appropriate number of distinctive beeps that define the alarm condition.
4. The recorded message in 2 above repeats to make sure the alarm condition code is completely understood.

What happens when the call is “Acknowledged” by pressing and holding the “#” key?

The monitoring system will sound a 3-second continuous tone at which time the "#" key can be released. The monitoring
system will then disconnect and return to a monitoring mode. It will wait one hour and, if the alarm condition is still present,
will repeat the outgoing call sequence. This routine of calling at 1-hour intervals will continue until the alarm condition no
longer exists OR the monitoring system is “Disabled” by pressing the “*” key followed by the “0” key in sequence to turn the
monitoring system off (see following paragraph). Once the alarm condition no longer exists, the monitoring system will
return to the monitoring mode and will make no further calls until a new alarm condition occurs.

If a different alarm condition is detected during any of the one hour increments that the monitoring system is waiting to
make the next call, the monitoring system will then wait only 5 minutes before beginning a new outgoing call sequence to
indicate that there are multiple alarm conditions.

What happens when the monitoring system is “Disabled” by pressing the “*” key followed by the “0”
key in response to a call?

The monitoring system will sound a 3-second continuous tone at the called phone and then disconnect and “Disable” itself.
NO FURTHER MONITORING OF ALARM CONDITIONS WILL OCCUR, AND NO FURTHER OUTGOING CALLS WILL
BE MADE TO INDICATE AN ALARM CONDITION UNTIL THE MONITORING SYSTEM IS RESET AT THE CONTROL
PANEL.

IMPORTANT – In order to have the monitoring system return to normal so that it can
monitor alarm conditions and make outgoing calls, someone will have to manually turn
the ON / OFF switch on the monitoring system control panel first to OFF and then back to
ON. This should be done at the same time you, or someone you notify, visits the
premises to correct the problem.

What to do if you are at the monitored premises?

The monitoring system will also alert you to an alarm condition when the premises are occupied but when you might not
otherwise be aware, such as during the night. Upon detecting a single or multiple alarm condition, the control panel will
emit a 5-second continuous tone. This will be followed by a 5-second tone at 5-minute intervals thereafter.

To disable these audible warnings, move the ON / OFF switch on the monitoring system control panel to the OFF position.
Turning this switch OFF will also “Disable” all features of the monitoring system, and the monitoring system will not make
any outgoing calls.

IMPORTANT - Be sure to turn the ON / OFF switch back to the ON position when you are
ready to begin any new alarm monitoring activity.

Troubleshooting Guide

Description of Problem

Corrective Action

The red “Low Battery” light is blinking

Replace battery with new 9V alkaline battery.

Monitoring system is not making an outgoing call and the green
light is on.

1.

Check telephone cables.

2.

Check that Pulse / Touch Tone

TM

switch is in the proper

position for your phone system.

3.

If the control panel has had the power cable
disconnected AND the battery was completely removed,
the outgoing telephone numbers will need to be
reprogrammed. Make sure the number key is pressed
down for 10 seconds before entering the number.

4.

Phone number may not have been programmed properly.
Repeat programming procedure making sure the number
key is pressed down for 10 seconds before entering the
number.

5.

Reset the unit by turning the on/off switch on the
monitoring system control panel first to the “OFF”
position, then “ON”.

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